Terms Of Business
These Terms of Business are the standard terms which apply to the provision of services by TMX Property Services Ltd, to customers who require our services to be provided. Please read them carefully and ensure that you understand and agree to them. If you have any questions, please contact us.
These Terms of Business apply only where the customer is a “Consumer” as defined by the Consumers Rights Act 2015.
Communication and Contact Details
If you wish to contact us with any questions you may have or if you have a compliant, our contact details are:
Telephone – Dan Berryman on 07393 300813
Orders for Work
We accept requests for work via our website or by telephone. Once we have ascertained what work you require we will send you out a quote. Quotes will always be given in writing except in cases of an emergency when a verbal quote will be given and agreed.
Once a quote has been accepted and a date agreed a deposit of 50% of the work to be carried out will be required to secure that date.
If you wish to make any changes to the work required after accepting a quote, please contact us and we will confirm if we can accommodate the changes and if the work can be carried out on the date agreed.
All quotes will include the cost of any materials required unless specified otherwise.
Any extra costs will be agreed with the Customer before being incurred.
As detailed above, a deposit of 50% of the total cost of the work to be carried out is required to secure the services of the team and the date requested.
In the event that you no longer want the agreed work to be carried out we require a minimum of 48 hours’ notice to obtain a full refund of the deposit paid. If we receive 24 hours’ notice of a cancellation 25% of the deposit paid will be refunded, if we receive a cancellation of less than 24 hours’ notice no refund of the deposit will be given.
If you should need to change the date of the agreed work to be carried out, given sufficient notice we will do our upmost to accommodate your request. If we are unable to agree a new date then you have the right to cancel the work.
Facilities & Equipment
The Customer will ensure that our team have access to the premises at the agreed times. We will provide all of the materials (where agreed) and supply our own tools and equipment to carry out the agreed work.
Payment of the services received must be made upon completion of the work and will be based on the work quoted for.
Payments can be made via bank transfer or cash.
If we should turn up to complete the agreed work and the customer is not at home and we cannot gain access as agreed a cancellation/call out fee of £95.00 will be charged.
If you do not pay an invoice by the due date, we may charge you interest on the overdue sum at the rate of 4% above the base rate of the Bank of England from time to time until payment is made in full. Interest will accrue on a daily basis from the due date until the actual date of payment. If you promptly contact us to dispute the invoice in good faith or explain your situation we will not charge interest while we discuss such a dispute or situation.
All of our workmanship is guaranteed for 12 months after completion of the work. If there should be an issue with the work or materials supplied by the Company please contact Dan Berryman on the number above and he will get a member of the team out to put the issue right. If a return visit to put right any issues brought to our attention has been completed, no refund will be available.
We maintain suitable and valid insurance including public liability insurance.
We agree that our team will not share any information that they may become aware of by virtue of working on the premises of the Customer.
Health & Safety
The Company will ensue that all team members receive training in health and safety practices to take responsibility for their own health and safety and others who may be affected by their actions.